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TebucoTech Services

TebucoTechSM Service Plans

The TebucoTech Technical Service Plans are designed to help you reduce your costs and enhance your productivity. The cost reductions are the direct result of more frequent interaction between Tebuco staff and your people and systems, resulting in better training and support, earlier detection and resolution of issues, less tech-support ramp-up time, and less down-time for your staff.  There is no busy work just to fill in the Plan hours--there is plenty to do on all of your computers and with each member of your staff.  See Services Offered listing below for ideas.

The TebucoTech Service Plans are subscription based, payable in advance.  See below for details.

TebucoTech Service Plan billing is done automatically via PayPal (payable via credit card, bank account, etc; recipient paypal@tebuco.com; or check via USPS).  Excess hours over Service Plan amounts are billed monthly separately at Service Plan Effective Hourly Rates as needed (your hourly rate basis less your prepay discount if any).  Service Plans include support services provided during normal business hours via phone, email, and remote desktop.  On-site service during normal business hours incurs a 50% surcharge.  Service performed at customer request outside of normal business hours incurs 100% surcharge.  No travel charges apply.

Upfront preventive-maintenance services may include:

  • Install and run Spybot Search and Destroy, with TeaTimer protection.
  • Create restore point.
  • Create system backup scheduled task.
  • Burn system recovery disks.
  • Add off-site backup service.
  • Setup Microsoft updates, automatic.
  • Lock down Administrator user with strong password; TebucoTech and Client/Owner retain sole possession of password.
  • Create Limited Users for daily use, and Guest user for visitors.

Services Offered

The following is only a partial list of services available to be provided under the TebucoTech Service Plans.  Fix broken or slow computers.  Help purchase and upgrade computers.  Email, word processing, spreadsheet, presentation/PowerPoint, and database (Office Suite software) support.  Training on all hardware and software (weekly "Computer Lessons").  Training and support of many free software alternatives (office suite, graphics, zip, ftp, Linux [Ubuntu/Novell/SuSE/RedHat], OpenOffice, etc.).  Information security, encryption, password protection, digital signatures.  Domain names and websites (including backups).  Software updates, including anti-virus and anti-spyware.  Remote access.  Setup automatic secure off-site backup.   Documentation of computer systems and network.  E-commerce.  Photography, videography, and audio recording and editing.  Develop specialized applications for business automation (scripting).  If you don't see it here, please ask. 

Benefits

The benefits of the TebucoTech Technical Service Plans include:

  • Reduced equipment and down-time costs through better maintenance, prevention, and early detection of issues.
  • Better productivity through more frequent training.
  • Heavily discounted hourly service rates.
  • Reduced unproductive ramp-up time through more frequent contact.
  • Better budget planning.


Rates

  • How many of my hours would you like to reserve each month: (just type a number, don't hit Enter/Return).
  • I've rounded your choice to 0 hours.
  • Based on your choice, your hourly billing rate will be: $0.
  • Your automatic monthly payment will be: $0.
  • Click here to start the automatic payment plan at the above monthly rate through PayPal.
  • Hours worked above the monthly minimum billed monthly separately at the hourly rate stated above. Unutilized hours do not roll over.
  • You may instead purchase a single 10-hour block of TebucoTech services for $720 by clicking the "Buy Now" button:

  • Extended travel time billed at $50 per hour beyond 60 minutes one-way from Newburyport, Massachusetts.
  • Out-of-pocket expenses billed at cost plus 15%.
  • Additional plans available under separate agreement.

Terms and Conditions

Tebuco, Inc. then-current Standard Terms and Conditions, available here Tebuco, Inc. Terms and Conditions, apply at all times, subject to change without notice, available upon request at any time.  TebucoTech Service Plan terms apply and supersede only those terms found also in the Tebuco, Inc. Standard Terms and Conditions. 


Effective 2007-10-01.
Effective for 90 days past effective date.